Technical & Support

Is there a Support Function for Guild Wars?
If you need support, the best place to go is our Support Knowledge Base, found on this link. By inputting a few keys words, you will be given potential answers right on the spot, and these will most likely provide you all the information that you need. If you find that the Knowledge Base does not provide you the information that you require, simply use the "Ask a Question" tab within it and submit your question through the system. We will answer as promptly as we are able.

What are the system requirements for Guild Wars?
Minimum System Specs:
Windows XP/2000/ME/98
Intel Pentium III 800 Mhz or equivalent
256 MB RAM
CD-ROM Drive
2 GB Available HDD Space
ATI Radeon 8500 or GeForce 3 or 4 MX Series Video Card with 32MB of VRAM
16-bit Sound Card
Internet connection
Keyboard and mouse
Recommended System Specs:
Windows XP/2000/ME/98
Intel Pentium III 1GHz or equivalent
512 MB RAM
CD-ROM Drive
2 GB Available HDD Space
ATI Radeon 9000 or GeForce 4 Ti Series Video Card with 64MB of VRAM
16-bit Sound Card
Internet connection
Keyboard and mouse

I am using a NVidia GeForce FX video card and am having trouble seeing some terrain features.
There is a known issue with NVidia GeForce FX video cards (GPUs) and driver version 61.77 when the user has changed "Image Settings" to "High performance". Some of the problems include missing terrain. The solution is to change your video settings to "High quality". To do this, follow these instructions: On Windows XP:
Open Display Properties control panel
Click Settings tab
Click Advanced button
Click GeForce "Version" tab
Select Performance and Quality Settings in left window
In the Global Driver Settings window select Image Settings
Move the slider to the right to "High quality"

The video cards/GPUs that are affected by this problem are:
GeForce FX 5200
GeForce FX 5200 Ultra
GeForce FX 5500
GeForce FX 5700
GeForce FX 5700 Ultra
GeForce FX 5700LE
GeForce FX 5900
GeForce FX 5900 Ultra
GeForce FX 5900 XT
GeForce FX 5950 Ultra
GeForce PCX 5300
GeForce PCX 5750
GeForce PCX 5900

Can I play Guild Wars on a dial-up modem?
Yes, you can. We are well aware that many users do not have broadband access, and we want the largest possible number of gamers to be able to join our game without being held back by technical issues like their Internet connection. We have designed Guild Wars to function excellently on a dial-up connection and players confirm they have no problems with their connection, even when playing on a server located in a different continent.

Are your in-game screenshots altered in any way? Do you rework them in an art program before adding them to the site?
No, our Screenshots Section includes only totally unaltered in-game images. We use a distinctive glow technology that gives a fantastical appearance to the game. All the in-game screenshots that are in our Gallery are completely unaltered, and come straight from the game to you. http://www.guildwars.com/products/guildwars/features/